Xunjie Connect Support
Help for the Xunjie Connect app on iPhone and iPad. If your question is not answered here, write to support@xunjie.dev and we will reply by email.
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Contact us
- Email: support@xunjie.dev. Please include the email address you sign in with and, if you can, a screenshot.
- In the app: open Me, then Feedback. Choose a topic, describe what happened and, if you want a reply, add your email address. You can attach a short diagnostic summary (app and iOS version, device model, the exit you used, the last connection failure and your latest check-up); it contains no logs or browsing information.
- Company: YOUYISMS INC, 1908 Thomes Ave #12018, Cheyenne, WY 82001, United States.
Signing in
- Enter your email address and tap Send Code.
- Type the 6-digit code from the email. If it does not arrive within a few minutes, check your spam folder, then request a new code.
- Or tap Sign in with Apple or Sign in with Google.
There are no passwords. A new account starts with a one-time trial.
Connecting for the first time
- On the Control tab, tap the Tunnel tile.
- A short note says that iOS will next ask to add a VPN configuration for the app. Tap Continue.
- iOS asks to add the VPN configuration. To connect, allow it and confirm with Face ID, Touch ID or your passcode. This is needed only once.
- When the tile shows Protected, you are connected.
To pick a location, tap Exit, then Measure All Exits and tap the exit you want. Mode switches between Rule, Global and Direct routing.
If the connection fails
- "Your service time has run out": add time under Me > Service Time.
- "Another device took this connection slot": your plan limits how many devices can be online at once. Disconnect another device, or reconnect here.
- "Update the app to keep connecting": install the latest version from the App Store.
- Network unavailable: check Wi-Fi or mobile data, then try again.
- Still stuck? Run Check-up while connected and send Feedback with diagnostics attached.
Buying service time
Open Me > Service Time > Add Time. You can buy 1, 3, 6 or 12 months. These are one-time purchases through your Apple ID: nothing renews and there is nothing to cancel. Time you buy is added on top of any time you still have.
Restoring purchases
Purchases belong to your Xunjie Connect account, not to a device. On a new iPhone or iPad, sign in with the same account and your time is there.
If a purchase went through but the time did not appear, open Me > Service Time and tap Restore Purchases. If it is still missing, email support@xunjie.dev with the order ID from your Apple receipt.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Deleting your account
Open Me, tap your profile row at the top, then Delete Account and confirm twice. The account is closed immediately: you are signed out on every device, your personal data is deleted or anonymized, and remaining service time is forfeited. Deletion cannot be undone. If you signed in with Apple, we also revoke the app's access to your Apple ID.
If you can no longer open the app, email support@xunjie.dev from the address on the account and ask us to delete it.
Privacy and terms
We never log the sites you visit, your DNS queries, the content of your traffic or the addresses you connect to. VPN Data & Privacy explains what the VPN processes, why, and where the data is stored.